AUTHOR: My Something TITLE: Hey Kids! Do you know what day it is? STATUS: Draft ALLOW COMMENTS: 1 CONVERT BREAKS: 1 ALLOW PINGS: 0 PRIMARY CATEGORY: DATE: 3/14/2003 05:54:00 PM ----- BODY: That's right. It's Don't Fuck With Me Friday! In the past month or so I've received some of the worst customer service in my entire life. I feel it's safe to say that most of us work in customer service in some way or another. Sure, it may not be part of my title but really, when you get down to it, that's what I do. I have accounts that I manage and people I have to be nice to (although I love my clients so it's not really a burden). And yes, I do have bad days but if necessary, I take that out on my co-workers not my clients. Customer Service (especially in retail) has gone down in our country at an alarming rate, while customer apathy is on the rise. Most people don't even flinch when clerks get attitude or maybe they think its acceptable. But if we as consumers keep "taking it", then they will keep dishing it out. It's a horrible cycle and I shudder at the thought of what's to come. So when it happens to me, calls are made, letters are written, faxes are faxed and emails are sent. Today I had to do the following: I called Delta Air Lines to see if their customer care unit had received my faxed complaint that I sent 3 weeks ago. It doesn't seem like they did and I recounted what happened to a woman named Paula. Thankfully, Paula was nice as all get out and seemed to be truly sorry that one of their specialists was dismissive and rude to me. I'll briefly (who am I kidding?) recount what happened. If you remember back to the beginning of February, I planned a birthday weekend for Perrin. I had purchased a plane ticket for his friend Billy using my SkyMiles. I made sure to get him a direct flight each way and get him back to Greensboro early enough on Sunday so he could get back to Duke Sunday night. When he got to Laguardia, the flight was cancelled and Billy was told there was something broken on the plane. They put him on the next flight but it had a layover in Cincinnati and he didn't get back to Greensboro until 8 pm. Billy's pretty laid back but it bothered me because I wasn't sure if they put him on the best route. I decided to call Special Member Services as I recently had been upgraded to Platinum Medallion status. I just wanted to give someone the flight info and find out exactly what happened. And if necessary, if he hadn't received the best route, either get some miles back or a travel voucher for Billy. Unfortunately, I spoke with Special Agent Asshole or Kevin from Boston. Instead of listening to my question and allowing me to give him the flight info, he passed off some standard pat answer. The sonofabitch even had the gall to try to start a fight with me but I wasn't stooping to his level. When I asked his name and extension, all he gave me was "Kevin from Boston". Paula told me without a full name it would be hard to do anything but that won't stop me. And just so you don't think that I'm all about exposing the negatives, I plan on sending another letter conveying the positive experience with Paula. Paula Moran of Tampa, thank you! I also emailed USAir re: my experience in New Hampshire and hopefully, will get something out of them. I resolved things with the inn in Meredith, NH. They are giving me a credit for a night's stay which is better than nothing. I also had to email Easy Spirit about a bad experience in their store at Broadway & West 81st. More asshole clerks. I know they are just minimum wage and yes, it's the North and New York but that doesn't mean it's OK. And it doesn't me that I'm gonna take it. I hope that if these kind of things happen to you, that you don't take it either. ----- EXTENDED BODY: ----- EXCERPT: ----- --------